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Accenture Named a Leader in the Gartner® Magic Quadrant™: IT Services for Communications Service Providers, Worldwide for Eleventh Consecutive Year

Accenture Named a Leader in the Gartner® Magic Quadrant™: IT Services for Communications Service Providers, Worldwide for Eleventh Consecutive Year

Accenture Named a Leader in the Gartner® Magic Quadrant™: IT Expert services for Communications Provider Providers, All over the world for Eleventh Consecutive 12 months

 
NEW YORK Nov. 21, 2022 – For the eleventh consecutive yr, Accenture (NYSE: ACN) has been recognized as a Leader by Gartner, Inc. in its “Magic Quadrant for IT Companies for Communications Company Vendors, Worldwide” report.
 
Gartner positioned Accenture highest and furthest for its capacity to execute and completeness of vision between the 13 businesses it assessed. Accenture thinks it was named as a Leader in the communications products and services company (CSP) space since of its knowledge, methodology, CSP head share and aggressive thoughts share. Accenture also thinks Gartner evaluated the most relevant suppliers and their offerings in IT solutions, consulting, systems integration, managed solutions and guidance solutions.
 
As for each Gartner, “Leaders are suited for most ITS-CSP engagements. They are industry-major in many electronic company transformation capabilities.”
 
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“Our clientele are obtaining huge success in their digital transformation journeys applying new systems to start the platforms and answers they need to travel their development agendas,” explained Andy Walker, Communications & Media sector lead at Accenture. “We will keep on to devote in our technology transformation eyesight, talent, ecosystem and cloud abilities to convey the finest ordeals and results to our consumers.”
 
For the report, Gartner defines IT services for CSPs as multivendor IT providers that CSPs get to help options to their consumers, or to remodel their buyer, associate, staff, service or infrastructure administration. The IT expert services companies should supply a cloud first, agile, automation and intelligence based “digital factory” that can assistance broader corporate aims of item diversification, innovation, revenue expansion and enhanced electronic consumer journeys.
 
Gartner Disclaimer
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Gartner does not endorse any seller, item or services depicted in its exploration publications, and does not suggest know-how customers to pick out only all those vendors with the highest scores or designation. Gartner study publications consist of the viewpoints of Gartner’s exploration group and need to not be construed as statements of simple fact. Gartner disclaims all warranties, expressed or implied, with regard to this analysis, which include any warranties of merchantability or exercise for a specific goal.
 
Gartner and Magic Quadrant are registered logos and services mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are utilised herein with authorization. All rights reserved.
 
Gartner, Magic Quadrant for IT Expert services for Communications Provider Providers, Throughout the world, By Jouni Forsman, Amresh Nandan, 31 Oct 2022.
 
About Accenture
Accenture is a world-wide expert products and services company with foremost abilities in electronic, cloud and safety. Combining unmatched practical experience and specialized techniques across far more than 40 industries, we give Strategy and Consulting, Technologies and Functions products and services and Accenture Song — all powered by the world’s biggest network of Highly developed Technologies and Smart Operations facilities. Our 721,000 individuals supply on the assure of technology and human ingenuity just about every day, serving shoppers in a lot more than 120 countries. We embrace the electrical power of change to develop value and shared achievement for our purchasers, men and women, shareholders, partners and communities. Visit us at www.accenture.com.
 

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Get in touch with: 

Melissa Curtis
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Accenture
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+1 617 488 5219
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melissa.curtis@accenture.com
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Copyright © 2022 Accenture. All rights reserved. Accenture and its logo are emblems of Accenture.
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ServiceNow Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms for Ninth Consecutive Year

ServiceNow Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms for Ninth Consecutive Year

Gartner ranks ServiceNow No. 1 in Support Operations, Company Workflow Automation, and Services Desk Use Circumstances

SANTA CLARA, Calif., November 08, 2022–(Organization WIRE)–ServiceNow (NYSE: NOW), the major electronic workflow firm making the entire world perform superior for every person, has been named a Chief in the 2022 Gartner Magic Quadrant for IT Assistance Management (ITSM) Platforms. ServiceNow was recognized for its Means to Execute and Completeness of Vision with its ITSM solution being evaluated, marking the ninth consecutive yr that ServiceNow has been named a Chief by Gartner. On top of that, ServiceNow scored greatest in all a few Use Cases inside the 2022 Gartner Critical Abilities for IT Provider Administration Platforms, which involve Services Functions (3.73/5), Small business Workflow Automation (3.81/5), and Support Desk (3.76/5).

In accordance to Gartner, “IT company management (ITSM) platforms present workflow administration and linked insights that allow organizations to design, automate, control and produce integrated IT providers and digital encounters.” Further stating, “Infrastructure and functions (I&O) leaders pick out solutions to be consumed by services desks, support functions groups and the products teams they assistance, as properly as for small business workflow administration in other IT-adjacent departments.”1

“At ServiceNow we are pushing the envelope with ITSM as we keep on to increase new abilities, like Support Functions, to greatest enhance experiences for consumers to take care of problems quick and access at any time greater concentrations of efficiency,” said Matt Schvimmer, SVP, Merchandise and Services Operations, ServiceNow. “With more than fifty percent the ITSM sector share, we are humbled and honored for the believe in buyers have in us to provide on the needs of today’s digital transformation requirements. This incorporates redefining Provider Administration as a much more agile and automatic service that empowers groups to run at DevOps pace. From our perspective, this recognition by Gartner in equally the Magic Quadrant and Essential Capabilities reviews validates ServiceNow’s dedication to enhance the world of work for all people.”

ServiceNow ITSM supplies a fashionable, cloud-based mostly, assistance administration remedy that transforms the effects, pace, and shipping of IT, though getting rid of siloes concerning solutions, functions, and DevOps teams. Created on the ServiceNow system, ServiceNow ITSM enables clients to consolidate IT resources into a one data model to automate workflows, acquire genuine-time visibility, enhance IT efficiency, and rework the provider working experience. Also, as the job of centralized IT is evolving to be far more of an enabler for a decentralized products crew, ServiceNow ITSM permits enterprises to release price more rapidly with no sacrificing governance though ensuring a excellent practical experience for Developers and SREs.

ITSM is also portion of ServiceNow’s Assistance Functions remedy which combines the energy of ITSM with IT Operations Management (ITOM), automating and optimizing assistance, functions, and DevOps teams to supply improved personnel and buyer ordeals and efficiency. A new capability of this remedy, introduced in 2022, Provider Functions Workspace permits groups to predict, reduce, and solve incidents proactively from a solitary workspace with clear visibility into content material and impression prior to people are influenced. The Now Platform supports a huge vary of staff, customer, technologies, and creator encounters by providing workflow automation at an enterprise scale, while optimizing company procedures for productivity, agility, and resiliency.

ServiceNow ITSM allows businesses to:

  • Empower workers to self-solve challenges 24/7, increase inquiries, and get applicable, exact, and consistent information to increase staff pleasure.

  • Make smarter decisions, automate services, and frequently increase products and services in job-based workspaces.

  • Triage, collaborate, and enable brokers to take care of incidents, discover responses, and keep connected from anyplace to resolve high-effects incidents and enhance agent efficiency by 30{b7c9e2c88beb1a84f22d94ab877a147f4adc4b3519717f3f957a0f34e16918d1}2

Additional Information

  • The Gartner Magic Quadrant for IT Provider Management Platforms is obtainable right here.

  • The Gartner Essential Capabilities for IT Service Administration Platforms is available below.

1Gartner, Inc., “Magic Quadrant for IT Services Administration Platforms,” Wealthy Doheny, Chris Matchett, Siddharth Shetty, 31 Oct 2022.

Gartner, Inc., “Important Capabilities for IT Service Administration Platforms,” Abundant Doheny, Chris Matchett, Siddharth Shetty, 1 November 2022

2 Total business enterprise price of ServiceNow IT apps, August 2021, Primarily based on the supply: The Forrester Certification of ServiceNow’s Worth Management Product, Forrester consulting, April 2020

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in our investigate publications, and does not suggest technological know-how end users to pick out only these distributors with the best rankings or other designation. Gartner analysis publications consist of the views of Gartner’s investigate group and must not be construed as statements of actuality. Gartner disclaims all warranties, expressed or implied, with respect to this exploration, like any warranties of merchantability or health and fitness for a specific purpose.

GARTNER and Magic Quadrant are registered logos and services mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are employed herein with permission. All rights reserved.

About ServiceNow

ServiceNow (NYSE: NOW) makes the planet do the job better for absolutely everyone. Our cloud‑based system and remedies aid digitize and unify corporations so that they can find smarter, faster, greater ways to make do the job move. So staff and shoppers can be additional connected, a lot more ground breaking, and far more agile. And we can all create the upcoming we imagine. The environment performs with ServiceNowTM. For much more facts, stop by: www.servicenow.com.

© 2022 ServiceNow, Inc. All legal rights reserved. ServiceNow, the ServiceNow symbol, Now, and other ServiceNow marks are trademarks and/or registered logos of ServiceNow, Inc. in the United States and/or other nations around the world. Other company names, merchandise names, and logos may be emblems of the respective firms with which they are affiliated.

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