ServiceNow Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms for Ninth Consecutive Year

ServiceNow Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms for Ninth Consecutive Year

Gartner ranks ServiceNow No. 1 in Support Operations, Company Workflow Automation, and Services Desk Use Circumstances

SANTA CLARA, Calif., November 08, 2022–(Organization WIRE)–ServiceNow (NYSE: NOW), the major electronic workflow firm making the entire world perform superior for every person, has been named a Chief in the 2022 Gartner Magic Quadrant for IT Assistance Management (ITSM) Platforms. ServiceNow was recognized for its Means to Execute and Completeness of Vision with its ITSM solution being evaluated, marking the ninth consecutive yr that ServiceNow has been named a Chief by Gartner. On top of that, ServiceNow scored greatest in all a few Use Cases inside the 2022 Gartner Critical Abilities for IT Provider Administration Platforms, which involve Services Functions (3.73/5), Small business Workflow Automation (3.81/5), and Support Desk (3.76/5).

In accordance to Gartner, “IT company management (ITSM) platforms present workflow administration and linked insights that allow organizations to design, automate, control and produce integrated IT providers and digital encounters.” Further stating, “Infrastructure and functions (I&O) leaders pick out solutions to be consumed by services desks, support functions groups and the products teams they assistance, as properly as for small business workflow administration in other IT-adjacent departments.”1

“At ServiceNow we are pushing the envelope with ITSM as we keep on to increase new abilities, like Support Functions, to greatest enhance experiences for consumers to take care of problems quick and access at any time greater concentrations of efficiency,” said Matt Schvimmer, SVP, Merchandise and Services Operations, ServiceNow. “With more than fifty percent the ITSM sector share, we are humbled and honored for the believe in buyers have in us to provide on the needs of today’s digital transformation requirements. This incorporates redefining Provider Administration as a much more agile and automatic service that empowers groups to run at DevOps pace. From our perspective, this recognition by Gartner in equally the Magic Quadrant and Essential Capabilities reviews validates ServiceNow’s dedication to enhance the world of work for all people.”

ServiceNow ITSM supplies a fashionable, cloud-based mostly, assistance administration remedy that transforms the effects, pace, and shipping of IT, though getting rid of siloes concerning solutions, functions, and DevOps teams. Created on the ServiceNow system, ServiceNow ITSM enables clients to consolidate IT resources into a one data model to automate workflows, acquire genuine-time visibility, enhance IT efficiency, and rework the provider working experience. Also, as the job of centralized IT is evolving to be far more of an enabler for a decentralized products crew, ServiceNow ITSM permits enterprises to release price more rapidly with no sacrificing governance though ensuring a excellent practical experience for Developers and SREs.

ITSM is also portion of ServiceNow’s Assistance Functions remedy which combines the energy of ITSM with IT Operations Management (ITOM), automating and optimizing assistance, functions, and DevOps teams to supply improved personnel and buyer ordeals and efficiency. A new capability of this remedy, introduced in 2022, Provider Functions Workspace permits groups to predict, reduce, and solve incidents proactively from a solitary workspace with clear visibility into content material and impression prior to people are influenced. The Now Platform supports a huge vary of staff, customer, technologies, and creator encounters by providing workflow automation at an enterprise scale, while optimizing company procedures for productivity, agility, and resiliency.

ServiceNow ITSM allows businesses to:

  • Empower workers to self-solve challenges 24/7, increase inquiries, and get applicable, exact, and consistent information to increase staff pleasure.

  • Make smarter decisions, automate services, and frequently increase products and services in job-based workspaces.

  • Triage, collaborate, and enable brokers to take care of incidents, discover responses, and keep connected from anyplace to resolve high-effects incidents and enhance agent efficiency by 30%2

Additional Information

  • The Gartner Magic Quadrant for IT Provider Management Platforms is obtainable right here.

  • The Gartner Essential Capabilities for IT Service Administration Platforms is available below.

1Gartner, Inc., “Magic Quadrant for IT Services Administration Platforms,” Wealthy Doheny, Chris Matchett, Siddharth Shetty, 31 Oct 2022.

Gartner, Inc., “Important Capabilities for IT Service Administration Platforms,” Abundant Doheny, Chris Matchett, Siddharth Shetty, 1 November 2022

2 Total business enterprise price of ServiceNow IT apps, August 2021, Primarily based on the supply: The Forrester Certification of ServiceNow’s Worth Management Product, Forrester consulting, April 2020

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in our investigate publications, and does not suggest technological know-how end users to pick out only these distributors with the best rankings or other designation. Gartner analysis publications consist of the views of Gartner’s investigate group and must not be construed as statements of actuality. Gartner disclaims all warranties, expressed or implied, with respect to this exploration, like any warranties of merchantability or health and fitness for a specific purpose.

GARTNER and Magic Quadrant are registered logos and services mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are employed herein with permission. All rights reserved.

About ServiceNow

ServiceNow (NYSE: NOW) makes the planet do the job better for absolutely everyone. Our cloud‑based system and remedies aid digitize and unify corporations so that they can find smarter, faster, greater ways to make do the job move. So staff and shoppers can be additional connected, a lot more ground breaking, and far more agile. And we can all create the upcoming we imagine. The environment performs with ServiceNowTM. For much more facts, stop by:

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Jacqueline Velasco
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